Frequently Asked Questions

Everything you need to know about shopping with Ref3a

What shipping methods do you offer?

We provide standard and express shipping options across the country. Shipping times typically range from 3-7 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return request.

Which payment methods are accepted?

Ref3a accepts all major credit cards, debit cards, and popular digital wallets. All transactions are encrypted for your security.

Are the products on Ref3a authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors.

Can I cancel or modify my order?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters the fulfillment process and cannot be changed.